LABOR RATES:
$ 80.00 - HOUR - REMOTE DESKTOP
$ 80.00 - HOUR - IN SHOP SERVICE
$180.00 - HOUR - ON SITE SERVICE
$180.00 - HOUR - TRAVEL TO AND FROM JOB SITE
$250.00 - HOUR - FORENSIC ANALISYS AND COURTROOM APPEARANCES



SOFTWARE USE DISCLAIMER
CLICK A NERD SOFTWARE OR TOOLS ARE PROVIDED "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

JURISDICTION VENUE
CLICK A NERD IS HEADQUARTERED IN BELL COUNTY TEXAS.  IF A DISPUTE SHOULD ARISE IN CONTRACT OR IN TORT, YOU AGREE THAT BELL COUNTY TEXAS WILL BE THE PREDETERMINED ESTABLISHED VENUE AND JURISDICTION.  YOU AGREE TO WAIVE DIVERSITY OF CITIZENSHIP BUT MAY REMOVE ANY CLAIM POSING A FEDERAL QUESTION TO THE US DISTRICT COURT, WESTERN DISTRICT OF TEXAS.

HARDWARE IN SHOP SERVICES
CLICK A NERD OFFERS IN SHOP SERVICES.  A DIAGNOSTIC IS PERFORMED FOR A FLAT FEE OF $40.00, AND A FIRM PROJECT COMPLETION PRICE IS GIVEN.  IF YOU ELECT TO HAVE US COMPLETE THE PROJECT AFTER A DIAGNOSTIC, YOU ARE BOUND TO THE AGREED CONTRACT PRICE.  IF YOU FAIL TO PICKUP YOUR EQUIPMENT OR PAY EITHER THE DIAGNOSTIC FEE, SHIPPING OR REPAIR CHARGES WITHIN 10 DAYS, YOUR EQUIPMENT IS CONSIDERED ABANDONED, AND MAY BE SOLD OR ABSORBED INTO INVENTORY, WITHOUT NOTICE.

WHAT WE LOG AND ARCHIVE
CLICK A NERD RECORDS YOUR IP ADDRESS, BROWSER TYPE, OPERATING SYSTEM, AND OTHER SERVER VARIABLES.   WHEN CONNECTED TO A CLICK A NERD REMOTE TECHNICIAN, WE RECORD THAT SESSION WITH A DATE TIME STAMP EXPRESSED IN UTC +1 AND IT IS STORED WITH OUR EUROPEAN PARTNER IN GERMANY.  ALL PHONE CALLS ARE RECORDED AND ARCHIVED, AND SUBJECT TO SUBPOENA BY LAW ENFORCEMENT.  CALLING OR SPEAKING WITH CLICK A NERD STAFF,  WAIVES ANY STATE (2) PARTY ADVANCE NOTICE RECORDING LAW REQUIREMENT AS DEFINED UNDER 18 U.S.C. 2511.

SUBPOENAS
CLICK A NERD WILL RESPOND TO ANY PROPERLY PRESENTED SUBPOENA.  ALL STATE AND FEDERAL LAW ENFORCEMENT ENTITIES WITHIN THE UNITED STATES MAY SUBMIT THEIR SUBPOENA TO: subpoena@clickanerd.com

MONTHLY PAYMENT PLANS
WE OFFER A VARIETY OF MONTHLY PAYMENT PLANS TO FIT YOUR BUSINESS OR RESIDENTIAL NEEDS. PLEASE CONSULT WITH YOUR TECHNICIAN TO SEE IF A MONTHLY PLAN IS A GOOD FIT FOR YOU.

GOVERNMENT CLIENTS
ALL GOVERNMENT CLIENTS PURCHASING FROM A GSA SCHEDULE, ARE GOVERNED BY THE TERMS OF THE SCHEDULE, AND ANY ASSOCIATED GOVERNMENT CONTRACT.  ALL GOVERNMENT AGENCIES ARE FREE TO ORDER A (1) TIME HELP DESK IT SUPPORT REPAIR AT CLICKANERD.COM USING A GOVERNMENT APPROVED CREDIT CARD FOR REPAIRS UNDER $25,000.00.  THE ASSIGNED PROJECT MANAGER OR ANY PERSON ORDERING A REPAIR IN BEHALF OF THE U.S. GOVERNMENT FROM CLICKANERD.COM, MUST DESIGNATE HIS/HER SECURITY CLEARANCE AND CREDENTIALS TO BE RECORDED IN THE TELEPHONE CALL WITH THE CLICKANERD.COM IT SUPPORT TECHNICIAN DURING THE REPAIR.  THE DOJ, FBI, CIA, NSA AND ALL OTHER INTELLIGENCE AGENCIES, ARE REQUIRED TO PROVIDE A PROJECT MANGER OR A GOVERNMENT IT POINT OF CONTACT TELEPHONE NUMBER BEFORE ANY SERVICE BEGINS.  ALL GSA PURCHASES OVER $25,000.00 MUST ORIGINATE THROUGH THE GSA ACQUISITION GATEWAY.

ALL CLIENTS
ALL RECURRING CHARGES ARE MANAGED BY YOUR PERSONAL OR BUSINESS PAYPAL ACCOUNT. YOU OR YOUR AGENT ARE RESPONSIBLE FOR CANCELLATION, AND YOU AGREE TO HOLD CLICKANERD.COM AND ITS AGENTS AND EMPLOYEES HARMLESS. PAYMENT IS DUE AT THE END OF A REMOTE SESSION OR ON PICKUP. YOU HAVE (5) DAYS TO ALERT YOUR TECHNICIAN OF ANY ANCILLARY PROBLEM TO BE COVERED UNDER WARRANTY.

 


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