BY APPOINTMENT ONLY - NO WALK-INS PERMITTED

Military Discount: Active duty and retired service members are entitled to a 10% military discount on all Click a Nerd services. If a service member cancels due to unforeseen deployment or military exercise, they may reschedule within 30 days without penalty.

Payment Policy: Payment is required up front for all in-shop diagnostics, remote sessions, or phone consultations. Acceptable payment methods include debit/credit card, PayPal, or Cash App. We do not accept walk-ins without a paid appointment. All appointments are non-refundable for any reason.

Government Agencies: All government clients must pay in advance using a U.S. government-issued credit card, subject to these thresholds.

Forensic Services: We charge $160.00/hour for all forensic work, including report preparation, travel, and court appearances. If contracted for forensic examination of any device, we are required to report discovered crimes to appropriate state or federal authorities. In civil matters (e.g., divorce), we are not material witnesses for any party. We reserve the right to quash subpoenas unless supported by a written agreement and prepaid retainer.

Jurisdiction: Click a Nerd is located at 1906 Twilight Drive, Killeen, TX 76543. By contracting with Shawn Richeson or ClickaNerd.com, you agree that Bell County, Texas shall be the venue for any contract or tort disputes. Federal cases may be removed to U.S. District Court, Western District of Texas.

All phone calls and remote sessions are recorded and stored with our partner in Germany. Shawn Richeson owns the domain clickanerd.com, the trademark "Click a Nerd," and the service mark "ClickaNerd."

Licensing: Licensed by the Federal Communications Commission. PGGB020110

Text Messaging & Compliance

Consent to Receive SMS Messages: By contacting ClickaNerd.com, scheduling an appointment, or submitting your phone number through any of our forms or services, you give express written consent to receive SMS/text messages from Click a Nerd. These may include appointment reminders, service updates, invoices, payment links, and occasional promotional offers.

Message Frequency & Costs: Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier plan. Click a Nerd is not responsible for carrier charges you may incur from receiving our messages.

Opt-Out Instructions: You may opt out of SMS messages at any time by replying STOP to any message. You may also email shawn@clickanerd.com to request removal from future SMS communication. After opting out, you will receive no further messages unless you re-initiate contact and provide renewed consent.

Data Privacy: Your phone number and personal data are stored securely and are never sold or shared with third parties. SMS communications are limited to operational, transactional, or informational messages initiated through Click a Nerd systems.

10DLC Compliance: Click a Nerd complies with all A2P 10DLC messaging regulations enforced by U.S. mobile carriers. Our messaging is registered and verified through approved providers, including Twilio. This ensures lawful communication, spam prevention, and proper carrier filtering to protect both customers and the Click a Nerd brand.

SMS Disclaimer: Due to occasional carrier filtering or mobile signal issues, Click a Nerd cannot guarantee delivery of every message. Always confirm appointment status directly if you do not receive a reminder or update.

Privacy Policy

Effective Date: August 2, 2025

ClickaNerd.com respects your privacy. This policy explains how we collect, use, and protect your personal information.

Information We Collect

• Contact Info: Name, phone number, email, and address if you contact us or book an appointment.
• Technical Info: IP address, browser type, device type, and referring pages collected through standard web logs and analytics.

How We Use Your Information

• To schedule and manage service appointments.
• To respond to your messages and service requests.
• To improve our website, services, and customer experience.
• To comply with legal obligations or enforce our terms.

Data Sharing

We do not sell your personal data. We only share data with trusted providers (like Square or Twilio) necessary for booking, messaging, or service delivery — and only under strict confidentiality terms.

Data Security

Your data is protected using encryption and secure access controls. We take reasonable steps to ensure your information is never exposed or misused.

Your Rights

You may request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting us at support@clickanerdmail.com.

Third-Party Links

Some pages may link to tools or payment portals (e.g., Square). These services have their own privacy policies. We recommend reviewing them before use.

Changes

This privacy policy may be updated from time to time. Updates will be posted on this page.