BY APPOINTMENT ONLY.

Military Discount: Active duty and retired service members are entitled to a 10% military discount on all Click a Nerd services. If a service member cancels due to unforeseen deployment or military exercise, they may reschedule within 30 days without penalty.

Payment Policy: Payment is required up front for all in-shop diagnostics, remote sessions, or phone consultations. Acceptable payment methods include debit/credit card, PayPal, or Cash App. We do not accept walk-ins without a paid appointment. All appointments are non-refundable for any reason.

Government Agencies: All government clients must pay in advance using a U.S. government-issued credit card, subject to these thresholds.

Forensic Services: We charge $160.00/hour for all forensic work, including report preparation, travel, and court appearances. If contracted for forensic examination of any device, we are required to report discovered crimes to appropriate state or federal authorities. In civil matters (e.g., divorce), we are not material witnesses for any party. We reserve the right to quash subpoenas unless supported by a written agreement and prepaid retainer.

Jurisdiction: Click a Nerd is located at 1906 Twilight Drive, Killeen, TX 76543. By contracting with Shawn Richeson or ClickaNerd.com, you agree that Bell County, Texas shall be the venue for any contract or tort disputes. Federal cases may be removed to U.S. District Court, Western District of Texas.

All phone calls and remote sessions are recorded and stored with our partner in Germany. Shawn Richeson owns the domain clickanerd.com, the trademark "Click a Nerd," and the service mark "ClickaNerd."

Licensing: Licensed by the Federal Communications Commission. PGGB020110